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Frequently Asked Questions

General Questions

What makes Maifan Mineral Water unique?

Our water is drawn directly from a natural underground spring in Kisumu, and bottled at the source to preserve purity. It’s naturally filtered through volcanic bedrock and goes through six advanced purification stages — ensuring every sip is clean, safe, and refreshingly natural.

Is Maifan Water treated or purely natural?

Maifan Water is naturally sourced and then scientifically purified using modern filtration methods such as carbon filtration, reverse osmosis, UV treatment, and ozonation. This process removes any harmful impurities while retaining beneficial minerals for a great natural taste.

What is the meaning behind the tagline “A Taste of Happiness”?

It reflects our mission to deliver not just clean water, but a refreshing experience that uplifts the body and mind. Every bottle of Maifan is a reminder that true happiness flows from purity.

Delivery & Refills

Do you offer home or office deliveries?

Yes! We provide free pickup and delivery services within Kisumu and its surroundings. You can call us on +254 794 100 700, +254 794 226 226 or email info@maifanwater.co.ke to schedule your next delivery.

How do I get a refill for my 20L bottle?

Simply bring your empty 20L container to any of our refill stations or request a home pickup. Our team will collect, refill, and deliver your bottle right back to you — fresh and sealed.

Are there any offers for regular customers?
Yes! For very 8th refill of 20L bottle, we celebrate our loyal customers with a Free 20L Refill Offer — just bring your bottle and enjoy a free refill at any of our stations.
Can I get bulk deliveries for offices, events, or institutions?

Absolutely. We supply offices, schools, churches, and events with bulk orders at discounted rates. Reach out to our sales team for custom packages and partnership deals.

Bottles & Packaging

What sizes of bottled water do you offer?

We offer multiple sizes to suit your needs:

  • 💧 500ml (personal)
  • 💧 1L (daily hydration)
  • 💧 1.5L (daily hydration)
  • 💧 5L (home use)
  • 💧 10L (daily hydration)
  • 💧 20L refillable bottles (family & office)
Are Maifan bottles recyclable?

Yes. All our bottles are made from 100% food-grade, recyclable PET plastic. We encourage responsible disposal or return for reuse through our refill program to protect the environment.

Do you provide custom-branded bottled water?

Yes! We offer custom-labeled bottles for weddings, corporate events, hotels, and promotional campaigns. It’s a perfect way to refresh your guests while promoting your brand.

Health & Quality Assurance

What sizes of bottled water do you offer?

Every batch is thoroughly tested in our in-house laboratory for pH balance, microbial safety, and mineral composition. We also conduct independent lab tests to meet KEBS and WHO drinking water standards.

Does Maifan Water contain added chemicals or preservatives?

No. We do not add any chemicals or preservatives. Our water is purified using natural methods like ozonation and UV treatment, which keep it safe and fresh without altering its natural composition.

Can children safely drink Maifan Water?

Yes, Maifan Water is completely safe for all ages, including infants and pregnant women. It’s clean, gentle, and naturally mineral-balanced.

What’s the shelf life of Maifan Bottled Water?

Unopened Maifan bottles maintain freshness for up to 12 months from the production date when stored in a cool, dry place away from direct sunlight.

Environmental & Community Commitment

How does Maifan protect the environment?

We promote a refill culture, use recyclable bottles, and operate energy-efficient systems to reduce waste and carbon footprint.

How is Maifan giving back to the community?

Through the Maifan Water Cares Initiative, we support local schools, hospitals, and churches with free water during events and emergencies, and run public awareness campaigns on clean water and hygiene.

Customer Support

How can I contact Maifan for support or feedback?

You can reach us anytime through:
📧 info@maifanwater.co.ke
📱 +254 794 100 700, +254 794 226 226
📍 Visit us at Maifan Mineral Water Ltd, Patel Flats, Kisumu Kakamega Road.

What are your working hours?

🕗 Sunday to Friday: 8:00 AM – 7:00 PM
🕘 Saturday: 10:00 AM – 4:00 PM

Can I become a distributor or sales partner?

Yes! We welcome distributors and retail partners across the region. Contact our Partnership Desk to learn more about dealership requirements and benefits.

Where can I find Maifan Water near me?

You can find Maifan Water at major supermarkets, kiosks, and local shops around Kisumu — or simply order directly for home delivery through our website or hotline.

At Maifan Mineral Water, we believe clean water is not just a need - it’s a source of happiness, health, and hope. Stay refreshed, stay happy - with Maifan, A Taste of Happiness.

Have Any Questions About Maifan

If your question has not been answered on this page please do not hesitate to reach to us. We will respond to your question

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